First Response Announces a Higher Level of Product Safety

“Currently the industry standard for testing medical alert systems is monthly testing. First Response has taken it upon themselves to raise the bar so their medical alert systems are all tested once a week to ensure they will be working when needed.”

Katonah, NY May 26, 2009 – Currently the industry standard for testing medical alert systems is monthly testing. First Response has taken it upon themselves to raise the bar. Becoming a leader in the medical alert service arena “takes a little extra effort and sacrifice”, says Mr. Gregory Ribaudo, the Vice President of Operations for First Response Medical Alerts.  “We go the extra mile when monitoring our medical alert customers; all of our medical alert systems are tested once a week to ensure they will be working when needed.”  Mr. Ribaudo goes on to say, “At First Response we feel monthly testing leaves the end user at risk that their system may not be communicating with the central station in a time of need.”

Providing the highest quality service to customers has always been the mission at First Response, a national provider of medical alert services.  Many medical alert system users may not realize that their telephone line is not communicating properly.  It may have been disconnected by accident or there could be an issue with the local telephone provider.  These are problems that occur each day and need to be addressed more then once a month.  

Another area that First Response differentiates their services from most competitors is by staying on the line with their customers during an emergency response until medical help arrives.  This is an additional service that First Response feels is necessary in order to keep their end users calm during a potentially stressful time.  Minimum industry standards allow operators to put the user on hold during an emergency while they call for help.  At First Response the care specialist always stay on line with the user to provide a sense of comfort.  A second operator will then make the necessary calls to the emergency services and family members.  

These added benefits offered by First Response are essential when trying to provide the highest level of care throughout the industry.   Greg comments, “We strive to give our customers the best personal emergency response systems at a cost that competes with all the major providers.”

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First Response Systems provides Senior Medical Alert Systems and Wireless Panic Button Alarm's for the Elderly. Contact us at 866-930-1130 or visit us on the web at http://www.firstresponsesystem.com.